From my own experience:
- As a newbie, I never quite understood how the whole rank vs. rating points thing worked. So that was not what would turn me away. However...
- Anyone sensitive to early losses might appreciate having a clearer picture of who they're playing. Many of the Privates are actually experienced players with high rating. There has been discussion around getting rid of the concept of buying rank and instead just showing everyone's actual rank based on their rating. That would go a long way toward newbies not walking into a slaughter. Personally, I'd rather see people's true rank just out of curiosity without having to cross reference against the last monthly rating list.
- I was surprised to learn that I needed tokens to keep playing. While it makes sense from a purely operational standpoint, it may be a significant contributor to why it can be difficult to fill a Live game. Granted, not a daily event, but it is also not rare to see someone begging for tokens, or politely declining an invite because they are out of tokens. Rather than limiting games per day before requiring tokens to continue, perhaps the limit can be broadened to weekly? That way if someone wants to play 10 games in a single night, and nothing the rest of the week, they at least provide "liquidity" for the night that they are playing (i.e. increase the number of games available to play while not stressing the servers over the long run).
- I've never quite understood the allure of winning tokens from a tournament; What's the point? By the time you're good enough to acquire the rating to purchase a new rank, or good enough to win a tournament, you have probably also accumulated a sizable pile of tokens. So, why does anyone need thousands of tokens from a tournament win? I think it would be far more rewarding to give away free months of membership as tournament prizes. That might help fill tournaments quicker and would introduce people to the advantages of being a paid member (if keeping stringent games per night limits).
- Speaking of tournaments, it might be a good idea to have a regular tournament catering just to newbies (e.g. entry requirement is for people that have played fewer than 50 games - or something). Again, the prize would be expressed in months of membership. I say this without any idea of how much effort it takes to run a tournament, but perhaps it could be a monthly thing, and perhaps there could be the same for beginner/intermediate/expert such that there was a tournament for each group every month. That might keep the site "front of mind" for those that might otherwise get distracted and fall away.
- Another thought might be to have predefined windows of "beginners play", maybe more broadly "community play". For example, pick a set time for each continent (e.g. Americas, Europe, Asia, etc.), such as Friday at 8:00 PM EST for Americas, or Friday 8:00 PM GMT for Europe, etc. and make it well known that at that time people are encouraged to login with an expectation that many others of the same skill level will also be logging in. You could spread the time slots for different skill levels across different days so as to avoid server overload. That might help reduce the number of stillborn games that never fill due to not enough players being in the same place at the same time. It might also increase the social aspects as people get used to seeing the same users week after week and grow in skill as a cohort. Maybe for that set period of time (e.g. 3-4 hour session) the fixed number of games limit could be lifted such that people might stick around and play 5, 6, 7 shorter games, etc. Analysis could be done to see what the best time interval would be for such sessions (either to identify periods where most games go unfilled, or conversely when server usage is at its lowest so as to minimize the impact of un-gated play).
- Might be interesting to have a Map of the Month where nightly game limits are suspended for players playing that map. Could help newbies find something more to their liking than the traditional.
Basically, it could prove useful to introduce community building activities and suspend (even if only for short periods) game limits. You don't create addicts by limiting supply :-)
Final thought, perhaps introduce a sponsorship program to offset the server cost such that "This month's game play brought to you by playerA, playerB and playerC" rather than having number of game limits.
From my own experience:
[list]
[li]As a newbie, I never quite understood how the whole rank vs. rating points thing worked. So that was not what would turn me away. However...[/li]
[li]Anyone sensitive to early losses might appreciate having a clearer picture of who they're playing. Many of the Privates are actually experienced players with high rating. There has been discussion around getting rid of the concept of buying rank and instead just showing everyone's actual rank based on their rating. That would go a long way toward newbies not walking into a slaughter. Personally, I'd rather see people's true rank just out of curiosity without having to cross reference against the last monthly rating list.[/li]
[li]I was surprised to learn that I needed tokens to keep playing. While it makes sense from a purely operational standpoint, it may be a significant contributor to why it can be difficult to fill a Live game. Granted, not a daily event, but it is also not rare to see someone begging for tokens, or politely declining an invite because they are out of tokens. Rather than limiting games per day before requiring tokens to continue, perhaps the limit can be broadened to weekly? That way if someone wants to play 10 games in a single night, and nothing the rest of the week, they at least provide "liquidity" for the night that they are playing (i.e. increase the number of games available to play while not stressing the servers over the long run).[/li]
[li]I've never quite understood the allure of winning tokens from a tournament; What's the point? By the time you're good enough to acquire the rating to purchase a new rank, or good enough to win a tournament, you have probably also accumulated a sizable pile of tokens. So, why does anyone need thousands of tokens from a tournament win? I think it would be far more rewarding to give away free months of membership as tournament prizes. That might help fill tournaments quicker and would introduce people to the advantages of being a paid member (if keeping stringent games per night limits).[/li]
[li]Speaking of tournaments, it might be a good idea to have a regular tournament catering just to newbies (e.g. entry requirement is for people that have played fewer than 50 games - or something). Again, the prize would be expressed in months of membership. I say this without any idea of how much effort it takes to run a tournament, but perhaps it could be a monthly thing, and perhaps there could be the same for beginner/intermediate/expert such that there was a tournament for each group every month. That might keep the site "front of mind" for those that might otherwise get distracted and fall away.[/li]
[li]Another thought might be to have predefined windows of "beginners play", maybe more broadly "community play". For example, pick a set time for each continent (e.g. Americas, Europe, Asia, etc.), such as Friday at 8:00 PM EST for Americas, or Friday 8:00 PM GMT for Europe, etc. and make it well known that at that time people are encouraged to login with an expectation that many others of the same skill level will also be logging in. You could spread the time slots for different skill levels across different days so as to avoid server overload. That might help reduce the number of stillborn games that never fill due to not enough players being in the same place at the same time. It might also increase the social aspects as people get used to seeing the same users week after week and grow in skill as a cohort. Maybe for that set period of time (e.g. 3-4 hour session) the fixed number of games limit could be lifted such that people might stick around and play 5, 6, 7 shorter games, etc. Analysis could be done to see what the best time interval would be for such sessions (either to identify periods where most games go unfilled, or conversely when server usage is at its lowest so as to minimize the impact of un-gated play).[/li]
[li]Might be interesting to have a Map of the Month where nightly game limits are suspended for players playing that map. Could help newbies find something more to their liking than the traditional.[/li]
[/list]
Basically, it could prove useful to introduce community building activities and suspend (even if only for short periods) game limits. You don't create addicts by limiting supply :-)
Final thought, perhaps introduce a sponsorship program to offset the server cost such that "This month's game play brought to you by playerA, playerB and playerC" rather than having number of game limits.